Frequently
asked.

Escrow works by introducing a trusted middleman into the transaction. The buyer pays into the escrow, the seller delivers the goods or service, and the buyer confirms receipt. Only then are the funds released to the seller. If anything goes wrong, the funds remain protected and our dispute resolution team steps in to help.

The XcroPay mobile app is in final store review. Once the store links are live, create an account using your email address or phone number, then complete BVN/NIN verification before creating or participating in escrow transactions.

XcroPay supports multiple payment methods through our payment partner, Paystack. You can fund escrow transactions using bank transfers, debit cards (Visa, Mastercard, Verve), and USSD. We are continually adding more payment options to make transactions as convenient as possible.

The duration depends on the transaction terms agreed upon by both parties. Each transaction includes an inspection period during which the buyer can verify the delivered goods or service. This period is set when the transaction is created and can range from a few hours to several days, depending on the nature of the transaction.

If the buyer is not satisfied with the delivery, they can open a dispute before the inspection period ends. Both parties are then asked to submit evidence supporting their case. Our dispute resolution team reviews the evidence and makes a fair decision, either releasing the funds to the seller or refunding the buyer.

Absolutely. All payments are processed through Paystack, a PCI-DSS compliant payment processor. Funds held in escrow are kept in a secure holding account and are never mixed with XcroPay's operational funds. Your money is only released when you confirm delivery or the inspection period expires.

KYC stands for Know Your Customer. It is a standard identity verification process required by financial regulations. XcroPay currently verifies Nigerian users through BVN/NIN checks. KYC helps prevent fraud, money laundering, and other illegal activities, making the platform safer for everyone.

Once the buyer confirms receipt of your goods or service, the funds are released directly to your linked bank account. If the buyer does not respond within the agreed inspection period, the funds are automatically released to you. Payouts are typically processed within 24 hours of release.

XcroPay charges a small transaction fee on each escrow transaction. The fee is clearly displayed before you confirm the transaction, so there are no surprises. Fee details vary based on the transaction amount and are shared transparently during the transaction creation process.